1. How do I find the ratio of each image?
The size or ratio of each image is located at the beginning or end of the image name.
Example: "artwork name 45" indicates a 45 ratio.
Example: "artwork name 57 / 5X7" indicates 5x7 inches.
2. What should I do if I receive shipping confirmation?
Please check the description of the item you purchased. All digital items are labeled as "digital download," which means no physical items will be shipped.
Please note that all digital orders are immediately and automatically marked as fulfilled upon purchase. We kindly ask that customers disregard any shipping information they may have received, as we are unable to make changes to this process.
3. What is the largest size I can print?
The largest size available for printing is 24 x 36 inches. We highly recommend following the print guide to ensure you are selecting the correct ratio for your desired print size.
4. How can I restore my download credits?
Files only need to be downloaded once. However, we have increased the download credits. If you run out of credits, you can email us to request your credits be replenished.
We understand that customers may experience difficulties when using digital files and may need multiple downloads. However, if we detect any suspicious activity, the customer will be banned from our site, and credits will not be replenished to protect our artworks.
5. How to avoid low quality prints?
We highly recommend using the print guide we have provided to avoid distortion, blurring, and low quality printing. Be sure to select the correct ratio or file size based on the print size of your choice. All artwork we provide is designed to scale and print without distortion, blurring, or pixelation.
6. Can I request a custom? Commissions are unavailable.